Event Agenda
A highly focused event that connects senior industry professionals with key solution providers for a unique experience. The event includes one-to-one business meetings with suppliers to fit your business projects, insightful seminars, and valuable networking opportunities with your peers.
Buyers who attend...
• Chief of Customer Experience
• Director of Customer Experience/CX
• Head of Customer Experience/CX
• VP of Customer Experience/CX
• Customer Experience/CX Manager
Places are fully funded and include:
• A personalised itinerary matched with your projects
• Access to a full seminar programme
• Multiple networking opportunities with 50+ peers
• Lunch and refreshments throughout
Day 1
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Registration &
Refreshments08.00 – 08.45
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Opening Presentation
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Seminar
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Face to Face Meetings
09.55 – 12.55
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Seminar
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Seminar
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14.50 – 16.50
Face to Face Meetings
Ad Testing
AI Applications
AI Driven Personalisation
Analytics Tools
B2B eCommerce
B2C eCommerce
Brand Tracking
Business Intelligence Solutions
Business Process Outsourcing
Case Management Software
Chatbots
Cloud Solutions
Cognitive Computing Systems
Concept Testing
Content Management Solutions
CRM Services
Customer Engagement Channels
Customer Insights
Customer Journey Management
Customer Retention
Customer Satisfaction
CX Mobile Apps
Data Management
Digital Asset Management
Email Automation
Employee Engagement
Industry Tracking
IoT
Live Chat
Location Intelligence Systems/Spatial Intelligence Software
Multichannel Survey Tools
NPS Programs
Omnichannel Services
On-demand Services
Predictive Routing Technology
Price Optimisation
Product Optimisation
Program Management
SaaS Experience Analytics Platform
Self Service
Semantic Search
Social Media Monitoring and Management
Subscriptions Management
Text Analytics Software
Unified Communications
VoC Programs (voice-of-the-customer)
Voice Analytics Technology
Voice Biometrics
Web Experience
Web Experimentation
